WhatsApp is back up after suffering an outage that affected the more than One billion users in over 180 countries. The Facebook-owned messaging service confirmed in a statement to Reuters that it had been inaccessible, but did not explain further. The service was acquired by Facebook in 2014 for $19 billion.
“Earlier today, WhatsApp users in all parts of the world were unable to access WhatsApp for a few hours. We have now fixed the issue and apologize for the inconvenience,” said the company.
User frustration was compounded by the fact that none of WhatsApp’s main social media accounts appear to be very active.
The Twitter account it once used for status reports has not been updated in more than three years. The last tweet on its main Twitter account was from last August, while its Facebook page is updated more frequently but also relatively quiet and did not post status updates on the incident.
WhatsApp’s is used is a key tool for communications and commerce in many countries.
According to Reuters, in Brazil, where the professional class relies heavily on the messaging service, WhatsApp was down for about two and a half hours. Many users switched to rival system Telegram, which has picked up millions of customers in Brazil after two previous WhatsApp outages.